Administrative Booking Terms & Conditions
The following administrative terms apply in relation to contracts arranged by USA Airportshuttle.com, as agent for the supplier, for transfers between the departure points and destinations specified in the written confirmation issued by USA Airportshuttle.com, which is the trading name of USA Airportshuttle.com.
References to “you” and “your” in these administrative terms and conditions mean all passengers listed in the written confirmation (including anyone who is substituted or added at a later date). “We”, “us” and “our” means USA Airportshuttle.com.
1.1 USA Airportshuttle.com is a limited company registered in the United States ( Simi Valley ), whose registered office address is 4359 Eileen Street, Simi Valley, 93063 - California, United Sates of America.
1.2 USA Airportshuttle.com is at all times acting as the duly authorized agent of the supplier nominated on the written confirmation issued by USA Airportshuttle.com (“the written confirmation”).
The terms and conditions applicable to the contract between you and the supplier are set out in the booking conditions of the supplier. Therefore we strongly advise you to read them. Since USA Airportshuttle.com acts as agent, it cannot accept any liability arising from the provision of the transfer services to you by the supplier.
2. Status of the Passenger(s) and their agents
The purchaser of the transport services specified in the written confirmation (the “Lead Party”) and all of the other passengers listed in the written confirmation are the “other party” to the contract with the nominated supplier.
If the contract is made by an agent, or any other person acting on behalf of the passengers whose names appear on the written confirmation, then that agent or other person is acting as the agent of the passengers.
3. Booking and payment
3.1 Bookings may be made online at www.usaairportshuttle.com (the “Website”) or by telephone on (1) 805 200 1394.
Where two or more people are included in the same booking, the person making the booking the Lead Party shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these administrative terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must be at least 18 years of age.
3.2 For online bookings, the Lead Party must follow the process for making a booking on the Website and clicking on the appropriate confirmation button.
3.3 Full payment is required at the time of booking. On receipt of such payment, USA Airportshuttle.com will process the booking and issue, by email, fax or post the written confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the ‘ticket’ and must be presented to the USA Airportshuttle.com representative for both the outward and return journeys.
A legally binding contract will be created between the Lead Party (and all of the passengers listed on the written confirmation) and the supplier when the payment is processed and we send the written confirmation.
3.4 All payments made are non-refundable unless the supplier cancels the booking.
4. Child Seats
The US directive 2012/20/EC states that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. However there is an exemption for licensed taxis. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.
5. Child Pricing
5.1 Shuttles: On shuttles no charge is made for children under the age of two as long as they sit on an adult passenger’s lap. If a child of under two requires a seat they will be charged the full price. For children of two and above a seat must always be booked at the normal price for the shuttle in question.
5.2 Taxis and private transfers (other than private coach transfers): All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat for a child , we strongly recommend that you bring your own due to the variation in quality and availability across destinations. In some areas we can request local child seats on your behalf. If a child seat is provided by the transport company a charge will apply.
Suppliers are usually able to transport manual, folding wheelchairs in their vehicles, but passengers must advise USA Airportshuttle.com at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements.
7. Amendments that you make to bookings
7.1 Booking amendments can be made on the website free of any administration charge up to 5 days before the first departure. Less than 5 days these amendments must be emailed to firstname.lastname@example.org a $10 administration fee will be charged.
7.2 If the amendment leads to an increased cost, this must be paid by the customer at the time of the request.
7.3 All amendments incur a credit card charge.
7.4 Please note that amendments will be subject to the booking conditions of the supplier who may charge amendment fees in addition to the administration fees that we charge as stated above.
8. Cancellation by you
8.1 Cancellations within 14 days of departure are subject to 100% cancellation fee. Cancellations outside of 14 days will be refunded less a $20 administration fee where the cancellation is made via our website and $30 if the cancellation is made over the phone.
9. Late bookings
Bookings can be made up to 24 hours before departure (48 hours on selected routes) and the above terms apply regardless of booking date. Bookings made within 24 hours will have a $10 booking fee added.
Fax from the California, USA:
(1) 805 512 7829
Fax from outside the of the US:
Email Address: email@example.com
10. Baggage allowance and declaration
All baggage must be clearly labeled with the owner’s name and the destination address. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 70cm x 40cm x 20cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. The supplier may make a charge for excess baggage or refuse carriage of the excess items.
11. Conditions of carriage
11.1 The nominated supplier, its drivers and appointed agents, including USA Airportshuttle.com, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.
11.2 Passengers are not allowed to consume alcohol on any of the supplier's vehicles. Smoking is not permitted unless express permission has been given by the driver. All vehicles provided by the suppliers are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by USA Airportshuttle.com. USA Airportshuttle.com will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers.
11.3 Whilst we endeavour to provide SMS messaging and availability of reconfirmation information on the internet, these services cannot be guaranteed.
11.4 Whilst all reasonable efforts will be made by the supplier, there is no guarantee that the vehicle will arrive on time in order to begin the period of hire nor that it will reach its destination on time. USA Airportshuttle.com will not incur any liability in the event of such a delay.
11.5 If your arrival flight is diverted or delayed, we recommend that you contact the supplier via the telephone numbers provided. Whilst every effort will be made to accommodate changes of this nature, an additional charge may be applied. Please refer to the supplier’s booking conditions for further details. USA Airportshuttle.com accepts no liability for additional costs resulting from late flight arrivals.
11.6 Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Clients having pre-booked private transfers are required to supply full address details at the time of booking. As agents for the nominated supplier, USA Airportshuttle.com accepts no liability for the failure of the nominated supplier to perform the booking or for any other incident in connection with the booking.
11.6.1 Carriage by speedy shuttle transfer will only be to and from destinations which are Tourist Board registered unless specifically agreed in advance.
a.In some destination the speedy shuttle pick up and drop off point may not be supplied to/from your hotel door but you may have to reach a central pick up and drop off point within reasonable walking distance from your hotel/apartment. Please contact USA Airportshuttle.com if you wish to obtain a list of the destinations where this may apply.
b.Due to specific restrictions such as infrastructure work, traffic condition, etc, the door to door pick up and drop off may sometimes be prevented. Where these restrictions occur, the vehicle will stop and collect the passenger from the nearest accessible point to your accommodation.
c.Transfer times are estimated and can depend on traffic and the number of stops en-route. As matter of transfer time the sole commitment of USA Airportshuttle.com with regards to the speedy shuttle is to be limited to a maximum of 4 drop offs and is thus fairly and reasonably reckoned to have a shorter journey time and less drop off and pick up stops than an average shuttle journey. USA Airportshuttle.com cannot be held responsible if for some reason dependant on the supplier a shuttle journey has less than 4 stops.
d.Speedy shuttle passengers may have to travel in vehicles shared with other shared transfer passengers.
e.The Speedy shuttle waiting time at the airport once the customer has made contact with the supplier meet and greet representative will be equalled to that of a standard shared shuttle transfer or shorter in some destinations. Please contact USA Airportshuttle.com if you wish to obtain a list of the destinations where this may apply.
f.The speedy shuttle transfer may be operated in any shape or size of vehicle: it can be a taxi, van, mini bus or coach.
11.7 USA Airportshuttle.com will accept no liability for any difficulty or service failure if clients are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel.
11.8 The following are examples of circumstances which are not within our reasonable control (“Force Majeure Event”):
•accidents causing delays to the vehicle
•exceptional or severe weather conditions
•compliance with requests of the police
•deaths and accidents on the road
•vandalism and terrorism
•unforeseen traffic delays
•industrial action by third parties
•problems caused by other customers
•other circumstances affecting passenger safety
•road closures due to local fiestas or other events
•properties that are not accessible to type of service booked
•acts of God, flood, earthquake, avalanche or any other natural disaster
•epidemic or pandemic
•war, threat of war or similar
•fire or explosion
•terrorist attack or riots.
11.9 USA Airportshuttle.com shall not be in breach of these administrative terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these administrative terms and conditions arising from a Force Majeure Event.
11.10 In very rare cases the nominated local supplier may drop or collect passengers from a different point other than the accommodation address if the carriage to the exact specified accommodation may cause unreasonable delay or inconvenience for other passengers.
12.1 We have a duty to select suppliers of transfer services using reasonable skill and care. We have no liability to you for the actual provision of the transfer services (unless it is proved that we have breached our duty to use reasonable care in selecting the third party supplier and you have incurred loss or damage as a result).
12.2 We, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking; the transfer services; and/or your use of the Website.
12.3 We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.
12.4 Our liability to each passenger, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of each passenger’s booking for the transfer services.
12.5 Nothing in these administrative terms and conditions excludes or limits:
a.our liability to you for any death or personal injury resulting from our negligence;
b.any of your other statutory rights as a consumer that cannot be excluded or limited
If you experience a problem during your holiday, please inform the supplier. Since your booking is a contract between you and the relevant supplier they will have sole discretion in deciding how to deal with your complaint. Please refer to the booking conditions of the supplier for further details.
14. Travel Insurance
We consider travel insurance and “supplier failure” insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss, accidents and health issues whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your holiday.
If any provision or part of a provision, of these administrative terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these administrative terms and conditions and the remainder of these administrative terms and conditions will apply as if the offending provision or part-provision had never been agreed.
You may not transfer any of your rights or obligations under these administrative terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these administrative terms and conditions without your prior written consent.
Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction only.
18. Governing law and jurisdiction
These administrative terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the California US law. Disputes or claims arising out of or in connection with these administrative terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the California courts.